Frequently Asked Questions
Everything you need to know about high-performance comfort and support.
How do I know which Remind Insole is right for my arch type?
We offer different profiles ranging from low to high arch support. Our 'Cush' models are ideal for impact protection, while the 'Medic' series offers customizable heat-moldable support for specific arch shapes.
Can I trim my insoles to fit my shoes?
Yes, all Remind Insoles are designed to be trimmed for a perfect fit. Simply use your shoe's original factory insole as a template and trim the Remind Insole with a sharp pair of scissors.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3-7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with the comfort or performance of your insoles, you can return them within 30 days of purchase for a full refund or exchange.
Are Remind Insoles compatible with all types of footwear?
Our insoles are versatile and designed to fit in most athletic shoes, skate shoes, snowboarding boots, and casual footwear. For best results, we recommend removing the original stock insole before inserting your Remind Insoles.
How do I clean and maintain my insoles?
To clean your insoles, hand wash them with mild soap and cool water, then allow them to air dry completely. Do not put them in a washing machine or dryer as high heat can damage the materials.